FAQ How do I check the status of my order?

Q: How do I check the status of my order?

Upon placing your order, please allow up to 3 business days to have your order processed.

Our fulfilment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. 

Once you order has been shipped, you will receive a tracking number to your order.

You may also visit our website at any time and login in to your account to find the real-time update of your shipment.

If you did not receive the order tracking number or did not find any updates under our Order Status page after 10 business days, please contact us immediately and we will do all we can to investigate.

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